Privacy Policy
Last updated: 09/04/2026
Workaroo respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose, and store personal information.
1. What Information We Collect
We may collect the following personal information:
Customers
Name
Phone number
Email address
Suburb or address of the job
Details about the requested service
Service Providers
Business name
Contact details
ABN
Service areas
Information provided during onboarding
2. How We Collect Information
We collect personal information when you:
Submit a job request
Contact us by phone, email, or website
Register as a Service Provider
Interact with our marketing or communications
3. How We Use Information
We use personal information to:
Match customers with Service Providers
Provide and improve our Services
Communicate about enquiries and services
Comply with legal obligations
To deliver physical items (such as our free fridge magnet)
Calls to and from Workaroo may be recorded for quality assurance and training purposes.
4. Disclosure of Information
By using Workaroo, you consent to your information being shared as follows:
Customer information is shared with one or more Service Providers for the purpose of providing quotes or services
Service Provider information may be shared with customers
We do not sell personal information.
Workaroo acts as a marketing and referral platform and does not provide household services directly.
5. Third‑Party Services
We may use third‑party providers (such as website hosting, payment processors, or call handling services). These providers may have access to personal information only to the extent required to perform their services.
This includes customer relationship management (CRM) systems such as HubSpot, which store and manage contact information.
6. Data Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
7. Access & Correction
You may request access to or correction of your personal information by contacting us at info@workaroo.com.au.
8. Cookies & Analytics
Our website may use cookies and analytics tools to improve functionality and understand usage patterns.
We may also use tracking technologies (such as Meta Pixel) to measure advertising performance and improve our marketing.
9. Complaints
If you have a privacy complaint, contact us and we will respond within a reasonable timeframe.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website.
11. Contact
Email: info@workaroo.com.au
12. Marketing & Advertising
We may collect personal information through advertising platforms such as Meta (Facebook and Instagram).
This information may be used to:
Provide you with requested items (such as our free fridge magnet)
Send marketing communications
Improve our advertising and services
13. Marketing Communications
By providing your contact details, you consent to receiving marketing communications from Workaroo, including emails about services, updates, and offers.
You may unsubscribe at any time using the link provided in our emails.
This Privacy Policy is provided for general information only and does not constitute legal advice.