Terms and Conditions
Last updated: 18/12/2025
Welcome to Workaroo. These Terms and Conditions ("Terms") govern your access to and use of the Workaroo website, services, phone numbers, and any related platforms (collectively, the "Services"). By using our Services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our Services.
1. About Workaroo
Workaroo is a marketing and referral service. We connect customers seeking household services with independent third‑party service providers ("Service Providers").
Workaroo does not provide household, trade, or maintenance services itself and is not a party to any agreement entered into between customers and Service Providers.
2. Role of Workaroo (Important)
Workaroo markets household services and collects enquiries from customers.
Workaroo passes enquiries ("Leads") to independent Service Providers.
All work, pricing, scheduling, payment, warranties, and outcomes are solely the responsibility of the Service Provider.
Workaroo does not:
Guarantee job completion
Guarantee payment from customers
Supervise or control Service Providers
Act as an employer, agent, or partner of any Service Provider
3. Customer Use of Services
By submitting a job request through Workaroo, you acknowledge and agree that:
Your enquiry will be shared with one or more independent Service Providers
Workaroo is not responsible for the conduct, workmanship, pricing, or availability of any Service Provider
Any agreement you enter into is directly between you and the Service Provider
You are responsible for verifying licences, insurance, qualifications, and suitability before engaging a Service Provider.
4. Service Provider Use of Services
By accepting Leads from Workaroo, Service Providers acknowledge and agree that:
Leads are provided as marketing opportunities only
Workaroo does not guarantee job size, job value, or conversion
Workaroo is not responsible for customers cancelling, not proceeding, or failing to pay
No Responsibility for Payment
Workaroo is not responsible for:
Non‑payment by customers
Disputes between Service Providers and customers
Chargebacks, refunds, or debt recovery
5. Fees & Payments
Fees for Leads or services are agreed separately with Service Providers
All fees are payable in advance unless otherwise agreed in writing
Fees relate to marketing and referral services only
6. Refund Policy (Summary)
Unless required by Australian Consumer Law:
Fees are non‑refundable once a Lead has been delivered
Refunds are not provided for:
Customers who do not proceed
Customers who request quotes only
Customers who fail to pay
Job size being smaller than expected
Any discretionary refunds are assessed case‑by‑case at Workaroo’s sole discretion.
7. Limitation of Liability
To the maximum extent permitted by law, Workaroo is not liable for:
Loss of income, profits, or opportunity
Property damage, personal injury, or defective work
Disputes, claims, or legal action between customers and Service Providers
Our total liability is limited to the amount paid to Workaroo for the specific Lead or service giving rise to the claim.
8. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law that cannot be excluded by law.
9. Intellectual Property
All content, branding, logos, designs, and materials on this website are owned by or licensed to Workaroo and may not be used without written permission.
10. Privacy
Your use of the Services is also governed by our Privacy Policy.
11. Changes to These Terms
Workaroo may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of Queensland, Australia.
13. Contact
For questions about these Terms,
contact:
info@workaroo.com.au
This document is provided for general information only and does not constitute legal advice.